Imports delayed

Incident Report for Channable

Resolved

All processes have been unblocked, and we have worked through our backlog. Imports and exports will continue to run as scheduled.

Posted May 03, 2022 - 13:28 CEST

Monitoring

The underlying cause of the problem has been resolved.

We are gradually unpausing imports that were initially blocked. This means we are currently slowly working through the backlog of blocked processes.

Delays in imports are still to be expected, as well as delays in feed exports and marketplace updates.

Posted May 03, 2022 - 09:56 CEST

Identified

We have identified the cause of the issue, and are working on fixing it. We are slowly unpausing the imports, but you can still experience delays.

Posted May 03, 2022 - 09:30 CEST

Investigating

We are currently investigating a problem with our import infrastructure and we are investigating this. For the moment, all imports are paused.

Posted May 03, 2022 - 08:55 CEST

This incident affected: Feeds, Ads, and Marketplaces.