Update - We have confirmed that the change in behavior is known to Google. It is still unclear whether the change is permanent. You can follow progress and star the issue at https://issuetracker.google.com/issues/173534863.

In the meantime, the following steps ensure that your Sheets can be imported: in addition to publishing the document under ‘File > Publish to web’, you also need to set the sharing settings of the document to ‘anyone on the internet with this link can view’ for us to be able to import your Sheet. This does not expose your Sheet to more people than it already was, as long as you keep the link private.

Projects that do not import data from Google Sheets remain unaffected.
Nov 24, 10:01 CET
Update - We are in touch with Google, but so far we have not been able to confirm whether the change in Sheets is permanent.

In the meantime, the following steps ensure that your Sheets can be imported: in addition to publishing the document under ‘File > Publish to web’, you also need to set the sharing settings of the document to ‘anyone on the internet with this link can view’ for us to be able to import your Sheet. This does not expose your Sheet to more people than it already was, as long as you keep the link private.

Projects that do not import data from Google Sheets remain unaffected.
Nov 23, 09:40 CET
Update - We have reached out to Google to confirm whether the change in Sheets is permanent.

In the meantime, the following steps ensure that your Sheets can be imported: in addition to publishing the document under ‘File > Publish to web’, you also need to set the sharing settings of the document to ‘anyone on the internet with this link can view’ for us to be able to import your Sheet. This does not expose your Sheet to more people than it already was, as long as you keep the link private.

Projects that do not import data from Google Sheets remain unaffected.
Nov 19, 11:04 CET
Identified - We have confirmed that there has been a change in how Google Sheets publishes documents. In addition to publishing the document under ‘File > Publish to web’, you also need to set the sharing settings of the document to ‘anyone on the internet with this link can view’ for us to be able to import your Sheet. We are still investigating whether this is a permanent change.
Nov 18, 10:21 CET
Investigating - We have discovered a disruption in importing from certain Google Sheets. We are investigating the issue.

While we experience this problem, your product feed may not be updated. The last successfully updated version of your feed will remain available, and channels should resume normal updates once we resolve this issue.
Nov 18, 09:32 CET
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Past Incidents
Nov 25, 2020

No incidents reported today.

Nov 24, 2020

Unresolved incident: Disruption importing from Google Sheets.

Nov 23, 2020
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
Nov 18, 2020
Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Resolved - The issue has been resolved and AliExpress APIs are working normally again. Failed APIs have been re-run.
Nov 13, 10:04 CET
Monitoring - We have implemented a solution and we are monitoring the result. We will gradually attempt to re-run failed APIs.
Nov 13, 08:19 CET
Identified - We are still experiencing errors with AliExpress APIs. We keep working together with the third party on investigating the issue but at the moment it's unclear when a solution will be ready.
Nov 11, 12:20 CET
Monitoring - The third party is working on a solution. We keep monitoring the issue and will gradually attempt to rerun failed APIs.
Nov 10, 09:21 CET
Identified - The issue is related to a third party, and we have reached out to them to resolve the problem.
Nov 9, 16:32 CET
Investigating - We're currently seeing an elevated rate of errors for AliExpress APIs. While we experience this problem, your API may not be updated. APIs should resume normal updates once we resolve this issue.
Nov 9, 13:10 CET
Nov 12, 2020

No incidents reported.

Nov 11, 2020