Channable Status

All Systems Operational

Application Operational

Importers Operational

Feeds Operational

Ads Operational

Marketplaces Operational

Orders Operational

Repricers Operational

Insights Operational

Support Operational

Phones Operational

Help Center Operational

Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 8, 2023

No incidents reported today.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

Degraded server reachability

Resolved - This incident has been resolved.
Jun 6, 18:56 CEST

Investigating - Our server provider has identified an incident which may cause connections from or to our servers to suffer timeout errors, causing these connections to fail.
We are investigating this incident to determine the impacted services.

While this incident is ongoing operations in the Channable application and feed downloads may fail occasionally. Retrying the affected operation should resolve the issue.
Jun 6, 17:48 CEST

Google Shopping and Text Ad generators are failing

Resolved - This issue has been resolved as of 5PM CEST, June 6th 2023.
Jun 6, 18:51 CEST

Monitoring - The situation has improved. We are running Google Shopping and Text Ad generators and making sure Insights are back up to date.

We continue to monitoring the outage since Google has not marked it as resolved on their status page.
Jun 6, 17:42 CEST

Update - The Google Ads Insights feature is also affected by this outage.
Jun 6, 16:23 CEST

Identified - The Google Ads API is suffering from an outage, as is reported by Google here: https://ads.google.com/status/publisher/incidents/bLsGYggPLpKuFnxvcQRA

Once they resolve the issue, we will run all failed Shopping and Text Ad generators to ensure your ads are up to date.
Jun 6, 16:12 CEST

Investigating - We're currently receiving unknown errors from the Google Ads API. As a result, Google Shopping and Text Ad generators may show a "Failed" status in your account.

We are investigating the issue.
Jun 6, 15:32 CEST

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.