All Systems Operational

Channable tool Operational
Importing items Operational
Shopify Operational
Other Operational
Hosted feeds Operational
Ads Operational
Marketplaces Operational
Order synchronization Operational
Returns Operational
Stock updates Operational
Order synchronization Operational
Repricers Operational
Insights & Analytics Operational
Creative suite (Dynamic Image Editor) Operational
Comparison Shopping Service (CSS) Operational
Support Operational
Help Center Operational
Email Operational
Inbound Calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 13, 2026

No incidents reported today.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Channable tool instability
Resolved - This incident has been resolved.
Oct 6, 15:54 CEST
Update - The Channable tool is stable again. We have increased processing capacity, and the backlog for Insights, Analytics, and CSS has been cleared. We will continue to monitor over the next few hours to make sure that it stays that way.
Oct 6, 12:47 CEST
Update - Background processing for Insights and CSS is still seeing delays. If your project uses these features, the rest of the project's run may also be delayed. We are currently working on a solution to mitigate these delays, and expect to roll this out by tomorrow (October 5th).
Oct 5, 15:37 CEST
Monitoring - We have applied several fixes to our infrastructure. The Channable tool is stable again, and background processing is back to normal speed. Insights & Analytics and CSS are still working through a backlog, so data in these areas may be delayed for a while longer. We are monitoring the situation and will post an update once the backlog is cleared.
Oct 2, 15:26 CEST
Update - The instability has increased, and most of the Channable tool is currently unavailable. Background processing, including imports and feed updates, is further delayed. Your existing feeds are still available to your channels, but they will not include recent changes until processing catches up. We're continuing to work on a fix.
Oct 2, 12:45 CEST
Update - We are continuing to investigate this issue.
Oct 2, 12:08 CEST
Update - We are continuing to investigate this issue.
Oct 2, 10:45 CEST
Investigating - We have identified an issue causing instability when trying to use the tool, and causing delays in background processing. We are investigating the exact cause.
Oct 2, 10:32 CEST
Database maintenance
Completed - The scheduled maintenance has been completed.
Oct 6, 09:00 CEST
Verifying - Verification is currently underway for the maintenance items.
Oct 6, 08:55 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 08:00 CEST
Scheduled - We will be performing database maintenance on our core database infrastructure. During the event, the Channable application will be unavailable. Updates to Ads, Marketplaces, Insights & Analytics, Creative Suite and CSS may also be delayed.

Project runs scheduled during the maintenance event will be processed after the event is done. Feeds will remain available, but will not be updated for the duration of the maintenance event. Order synchronization is unaffected and will remain working normally.
Oct 5, 17:08 CEST

Oct 5, 2026

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

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