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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Downtime due to Database Maintenance Sep 28, 2023 08:15-09:15 CEST
On the 28th of september, starting at 08:15 (CEST), we'll be performing routine database maintenance, which will cause some disruptions, namely:

- order and revenue information will be unavailable;
- no new orders or returns will be processed
- shipping and return status updates will be delayed until the maintenance event is complete;
- no repricer updates will be able to be sent;
- no real-time stock updates will be able to be sent;

We estimate that the downtime will be of around 1 hour, and after its completion, we'll catch up with missed and pending updates, except real-time stock updates.

Posted on Sep 27, 2023 - 14:33 CEST
Past Incidents
Sep 28, 2023

No incidents reported today.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Resolved - The fix that was implemented has been confirmed to work, and orders have been coming in according to the normal schedule throughout the day.
Sep 22, 16:32 CEST
Monitoring - A fix has been implemented, and we are once again seeing orders come in regularly as expected. We will continue to monitor the situation.
Sep 22, 13:19 CEST
Investigating - We have observed issues with the retrieval of orders from eBay. As a result, available orders may be imported into Channable only after a delay. We are taking measures to minimize this delay while investigating the root cause of the issue.
Sep 21, 18:04 CEST
Sep 21, 2023
Sep 20, 2023
Resolved - This incident has been resolved.
Sep 20, 12:57 CEST
Update - While we're actively trying to get this issue resolved, we're collaborating with AliExpress to make sure we can run this feature on its full capacity again. Since this may take a while, we are no longer treating this as an issue that warrants a status page.
Sep 13, 17:31 CEST
Identified - We have started the conversation with AliExpress, since we want to confirm our hypotheses about the errors we are observing. Meanwhile we are working hard on our side to try and alleviate the amount of errors we are seeing.
Sep 12, 10:57 CEST
Investigating - Since yesterday (September 7th, 2023) we have seen a degraded performance for the channel AliExpress. This affects both the Marketplace export and the order connection.
Sep 8, 09:41 CEST
Sep 19, 2023

No incidents reported.

Sep 18, 2023
Resolved - Orders from eBay are being retrieved and processed.
Sep 18, 08:33 CEST
Investigating - We have noticed a decreased in orders retrieved from eBay throughout the day. We are looking into the situation and will continue to monitor our eBay Order Connection closely.
Sep 15, 17:47 CEST
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Sep 14, 2023

No incidents reported.