Google Shopping and Text Ad generators are failing

Incident Report for Channable

Resolved

This issue has been resolved as of 5PM CEST, June 6th 2023.

Posted Jun 06, 2023 - 18:51 CEST

Monitoring

The situation has improved. We are running Google Shopping and Text Ad generators and making sure Insights are back up to date.

We continue to monitoring the outage since Google has not marked it as resolved on their status page.

Posted Jun 06, 2023 - 17:42 CEST

Update

The Google Ads Insights feature is also affected by this outage.

Posted Jun 06, 2023 - 16:23 CEST

Identified

The Google Ads API is suffering from an outage, as is reported by Google here: https://ads.google.com/status/publisher/incidents/bLsGYggPLpKuFnxvcQRA

Once they resolve the issue, we will run all failed Shopping and Text Ad generators to ensure your ads are up to date.

Posted Jun 06, 2023 - 16:12 CEST

Investigating

We're currently receiving unknown errors from the Google Ads API. As a result, Google Shopping and Text Ad generators may show a "Failed" status in your account.

We are investigating the issue.

Posted Jun 06, 2023 - 15:32 CEST

This incident affected: Ads and Insights.