Problem with processing jobs

Incident Report for Channable

Resolved

We have processed the backlog of jobs, and performance is back to normal.
Posted May 22, 2024 - 20:22 CEST

Update

We are continuing to monitor for any further issues.
Posted May 22, 2024 - 17:56 CEST

Monitoring

We are no longer observing issues scheduling jobs. All scheduled API exports and imports that failed to run previously have now been rescheduled. The backlog of scheduled jobs now decreasing. We continue to monitor the situation.
Posted May 22, 2024 - 17:55 CEST

Investigating

We are experiencing an issue preventing the processing of jobs in the Channable application. While this is ongoing, imports and exports will remain on the 'Queued' status instead of executing. Orders and repricers remain unaffected.
Posted May 22, 2024 - 17:29 CEST
This incident affected: Importing items, Ads, and Marketplaces.