Technical problems with our phone support

Incident Report for Channable

Resolved

This incident has been resolved.
Posted Feb 01, 2021 - 10:26 CET

Monitoring

Our phone provider has implemented a fix for the technical issues. Calls should not be impacted anymore.

We are still monitoring the situation to see if we encounter any more problems.
Posted Feb 01, 2021 - 10:17 CET

Identified

At the moment our phone provider is experiencing a technical issue. As a consequence we're not able to pick up incoming calls.

Aircall, our phone provider, is working on a fix for this issue. Background information can be found by following the incident at https://status.aircall.io/.

For all your urgent Channable-related questions, please contact us by email at support@channable.com.
Posted Feb 01, 2021 - 10:03 CET

Investigating

We are noticing technical problems with the reachability of our support by phone. We are investigating the issue, and will post an update soon.
Posted Feb 01, 2021 - 09:55 CET
This incident affected: Support (Phones).