We have applied several fixes to our infrastructure. The Channable tool is stable again, and background processing is back to normal speed. Insights & Analytics and CSS are still working through a backlog, so data in these areas may be delayed for a while longer. We are monitoring the situation and will post an update once the backlog is cleared.
Posted Oct 02, 2026 - 15:26 CEST
Update
The instability has increased, and most of the Channable tool is currently unavailable. Background processing, including imports and feed updates, is further delayed. Your existing feeds are still available to your channels, but they will not include recent changes until processing catches up. We're continuing to work on a fix.
Posted Oct 02, 2026 - 12:45 CEST
Update
We are continuing to investigate this issue.
Posted Oct 02, 2026 - 12:08 CEST
Update
We are continuing to investigate this issue.
Posted Oct 02, 2026 - 10:45 CEST
Investigating
We have identified an issue causing instability when trying to use the tool, and causing delays in background processing. We are investigating the exact cause.
Posted Oct 02, 2026 - 10:32 CEST
This incident affects: Channable tool, Ads, Marketplaces, Insights & Analytics, Creative suite (Dynamic Image Editor), Comparison Shopping Service (CSS) and Importing items (Shopify, Other).