We have determined what caused the problem and changed our internal logic for handling Returns for the different Mirakl platforms. The system is now quicker and more robust. Handling of returns will continue and works as expected. Other features were fully unaffected.
Posted Dec 03, 2025 - 11:05 CET
Update
We are continuing to investigate this issue.
Posted Dec 03, 2025 - 09:54 CET
Investigating
We are currently investigating a report about Returns not working as expected for different Mirakl platforms (i.e. Carrefour, Fonq and Kruidvat among others). We are determining the impact as we speak. Exports to these channels or regular Order handling remain unaffected.
Posted Dec 03, 2025 - 09:37 CET
This incident affected: Order synchronization (Returns).