Connection errors
Incident Report for Channable
We're seeing lowering error rates on exports, so we're closing this incident. Any customer still experiencing this issue is strongly advised to use the following helpcenter-article:
Posted Mar 19, 2021 - 17:52 CET
We are still monitoring the connection issue. When refreshing your connection, please keep into account the following points:

1. We advise you to use the incognito mode of your browser when refreshing your connection. By using the incognito mode of your browser, you will always be asked to log in to your account. This prevents a possible scenario in which your browser logs into the wrong seller account when refreshing your connection.

2. In case you needed to refresh your connection and you use our order synchronization feature: please check if there are orders in your seller account that still need to be shipped. During the time your connection was not working we were not able to update the fulfillment status of your orders. You can ship these orders manually from your seller account.
Posted Mar 19, 2021 - 09:47 CET
The cause of the issue has been found. The solution remains the same: you're advised to follow to make sure your API runs as intended.
Posted Mar 17, 2021 - 12:55 CET
We're seeing high error rates on APIs. We're unsure of the cause of the error, we're still investigating this.
To fix this error, navigate to your name in Channable and click "Connections". Select the connection that you're using, and select 'Refresh connection'. After this, you can safely execute your API export again.
Posted Mar 17, 2021 - 09:45 CET
This incident affected: Marketplaces.