Problems with feed imports originating from Google

Incident Report for Channable

Resolved

After monitoring for a while we concluded that the problems have been resolved and systems are back to normal operation.
Posted Aug 27, 2025 - 09:56 CEST

Monitoring

Google is rolling out a fix, projects relying on the Google Spreadsheet importer are no longer blocked. We will continue to monitor the status.
Posted Aug 26, 2025 - 16:22 CEST

Identified

The jobs system is unpaused. All projects not in scope of the problem are unblocked and are running again. All projects relying on a Google Spreadsheet importer are still being blocked.
Posted Aug 26, 2025 - 10:24 CEST

Update

While we work to resolve the blockade, we were forced to pause our jobs system. So no importers or exporters are running at the moment, everything remains queued for now.
Posted Aug 26, 2025 - 09:19 CEST

Update

We are seeing an high backlog of failed imports that originate from the 'docs.google.com' domain. Because of this, other systems got backed up too. We are actively working on unclogging the backlog and getting systems operational again.

The systems surrounding orders are unaffected.
Posted Aug 26, 2025 - 09:15 CEST

Investigating

We are currently investigating this issue.
Posted Aug 26, 2025 - 08:46 CEST
This incident affected: Channable tool.